Shipping policy

# Southern Sewing shipping policy

**Last updated October 13, 2026**

Southern Sewing makes custom cushions, pillows and other sewn products to order. Please review the production timeframe, shipping method, delivery address and shipping charges shown at checkout or in your written quote before placing an order.

## Production and order processing

Production time is separate from shipping transit time. The estimated shipment timeframe for your product will be stated on the product page, at checkout or in your written quote.

For custom orders, we need the required payment and complete specifications, including measurements, fabric selections and any necessary templates or approvals, before production can begin. We will identify any information or approval still needed to complete your order.

Changes to dimensions, fabric, quantities or construction may affect the price and shipment timeframe. Any revised terms will be confirmed with you before the change is made.

## Shipping availability and charges

Available shipping destinations, methods and charges are shown at checkout or provided in a written quote. If your destination is not available at checkout, contact us before ordering.

Shipping costs depend on package dimensions, weight, destination and the delivery service. Oversized products, large orders and commercial shipments may require a separate freight quote. Any additional shipping or delivery service charges must be disclosed and accepted before shipment.

## Transit time and tracking

Transit time begins after the carrier receives the shipment. Expedited shipping, when available, speeds up transit and does not shorten production unless a separate rush production arrangement is confirmed.

Carrier delivery dates are estimates unless a guaranteed service is expressly confirmed. Weather, carrier disruptions, holidays and delivery access issues may affect arrival.

We will send tracking information when available. Freight shipments may use a shipment reference or carrier contact details instead of standard parcel tracking.

## Shipment delays

If we cannot ship within the stated timeframe, we will notify you, provide a revised shipment date if known, and explain your option to accept the delay or cancel the unshipped merchandise for a full and prompt refund.

We will obtain your consent to a delay as required by applicable law. If we cannot fulfill the order, we will notify you and refund the affected unshipped merchandise.

A carrier delay after shipment will be handled separately. Contact us so we can help investigate the delivery status.

## Delivery addresses and access

Please provide a complete, accurate delivery address and contact number. For commercial locations, include the business name, receiving hours and any delivery restrictions.

Address changes must be requested as soon as possible. We will confirm whether the change can be made. Carrier rerouting, redelivery, storage or return charges caused by an incorrect address or missed appointment may be charged to the customer when applicable and supported by the carrier’s charges. We will explain any such charges.

If a package is returned as undeliverable, contact us to arrange the next step. An undeliverable custom order is not automatically canceled; applicable cancellation and refund rights remain in effect.

## Freight and oversized deliveries

For freight shipments, your quote or order confirmation will identify the delivery service included. Do not assume inside delivery, unpacking, assembly or removal of packaging is included unless expressly stated.

Tell us before shipment if the location needs a liftgate, delivery appointment or other special service. Make sure someone is available to receive the shipment and that the location can accommodate the confirmed delivery method.

## Split shipments

Your order may arrive in more than one package or shipment. We will provide available shipment details. Splitting an order does not authorize additional charges beyond the shipping amount you accepted; any added charges require your agreement.

## Damaged missing or incorrect items

Please inspect the packaging and products when they arrive. If there is visible damage on a freight delivery, note it on the delivery receipt where possible and photograph the packaging and affected items.

Report damage, missing items or incorrect products promptly. Include your order number, photographs and a description of the issue. Keep the packaging while we review the matter, and contact us before returning merchandise.

We will review the issue and coordinate the appropriate resolution. Carrier claim procedures do not replace your rights concerning damaged or incorrectly supplied products.

If tracking shows delivery but you cannot locate the package, check the delivery area and with anyone who may have accepted it, then contact us for assistance.

## Contact Southern Sewing

**Email:** (Help@southernsewings.com]

**Address:** 3661 Highway 25, Montevallo, AL 35115, United States

This policy does not limit any rights you have under applicable law.