Privacy policy

# Southern Sewing privacy policy

**Last updated October 13, 2026**

Southern Sewing operates this website and store, including our shopping tools, custom cushion configurator, products and customer support services (the “Services”). This Privacy Policy explains how we collect, use and disclose personal information when you browse our website, create an account, configure a product, request a quote, place an order or communicate with us.

Our store is powered by Shopify. This policy governs Southern Sewing’s handling of personal information. If it conflicts with our Terms of Service, this policy controls matters concerning personal information.

## Information we collect

Depending on how you use the Services, we may collect:

- **Contact information:** your name, email, phone number, billing address and shipping address.
- **Account and trade information:** account identifiers, preferences, business name and information submitted to request or verify trade pricing.
- **Order and payment information:** items ordered, transaction history, billing details, payment method and payment status. Payments are processed through Shopify and the payment providers used at checkout, which process the payment information required for your transaction.
- **Custom product information:** cushion and pillow measurements, shapes, quantities, fabrics, fills, finishes, attachment locations, design selections, saved designs and order instructions.
- **Uploaded materials:** furniture photographs, drawings, templates and other files you submit for sizing, quotes or production.
- **Communications:** messages and information you provide through forms, email, phone or customer support tools.
- **Device and usage information:** IP address, browser and device information, pages viewed, interactions with the website and cookie or similar identifiers.

Information about a cushion design or photograph may be personal information when it identifies someone or is linked to an identifiable customer.

## How information is collected

We collect information directly when you enter it or upload it, automatically when you use the website, and from service providers that support our store, payments, shipping and other Services.

Cookies, browser storage and similar technologies may support account access, carts, saved configurations, security and website analytics. The features you use determine which information is stored on your device and which information is sent to our systems or service providers.

## How we use information

We use personal information to:

- Process payments, fulfill orders, arrange shipping and provide order updates.
- Prepare quotes, confirm dimensions and manufacture products to your selected specifications.
- Save and retrieve configurations, support repeat orders and answer questions about a design.
- Manage accounts and evaluate eligibility for trade pricing.
- Provide customer support and handle warranty, return or order concerns.
- Send marketing communications where permitted and manage your communication preferences.
- Operate, maintain and improve the website and configurator.
- Protect accounts, prevent fraud and investigate misuse.
- Maintain business records, comply with legal obligations and resolve disputes.

## Saved designs and uploaded photographs

When you use saving or uploading features, we may associate your configurations and files with your account, contact details, quote or order. Our team and supporting service providers may access this information as needed to provide the Services, including sizing review and production.

Please upload only materials you are authorized to provide. Avoid including sensitive information or unnecessary personal details in photographs or files. If you choose to share a design link, the recipient may be able to view the information made available through that link. Share links only with people you intend to have access.

You may request access, correction or deletion of personal information associated with saved designs or uploaded files using the contact information below, subject to applicable legal and recordkeeping requirements.

## Cookies analytics and advertising

Cookies and similar technologies help operate the store, remember preferences and understand how visitors use the Services. Some Shopify features or other enabled services may also support personalized advertising, subject to applicable law and your privacy choices.

You can manage cookies through your browser and any privacy controls available on our website. Blocking cookies or clearing browser storage may affect shopping features or remove configurations saved only on your device.

Where applicable law requires consent for nonessential cookies or similar technologies, we obtain consent before using them. You may withdraw that consent through the available privacy controls or contact us for assistance.

## How we disclose information

We disclose personal information where needed to:

- **Service providers:** Shopify, payment providers, hosting and storage providers, technology support, communications providers and shipping or fulfillment providers.
- **People you authorize:** recipients or third parties you ask us to share information with.
- **Marketing and analytics providers:** where enabled, permitted by law and consistent with applicable consent or opt-out choices.
- **Legal and business recipients:** when required by law, to respond to valid legal requests, protect rights and security, resolve disputes or evaluate or complete a business transfer.

The information disclosed depends on the service or purpose involved. Some advertising-related disclosures may qualify as “sale,” “sharing” or “targeted advertising” under applicable privacy laws.

## Shopify and your information

Shopify hosts our store and processes information about visits, purchases and other interactions to operate and improve its services. Information submitted through our store may be shared with Shopify and supporting providers in other countries.

When Shopify enhanced services, including Shopify Network Intelligence, are enabled, Shopify may combine information from interactions with our store, other merchants and Shopify to provide those services. These uses can include personalized experiences and advertising. For processing where Shopify acts independently, Shopify handles applicable privacy requests.

Read the [Shopify Consumer Privacy Policy](https://www.shopify.com/legal/privacy/consumers) for details. You can manage applicable choices and requests concerning Shopify’s processing through the [Shopify Privacy Portal](https://privacy.shopify.com/en). Requests concerning Southern Sewing’s handling of your information should be directed to us using the contact details below.

## Your privacy rights and choices

Depending on where you live and the applicable law, you may have the right to:

- Access or obtain a copy of your personal information.
- Request correction or deletion.
- Receive information in a portable format.
- Opt out of sale, sharing or targeted advertising.
- Restrict or object to certain processing.
- Withdraw consent where processing relies on consent.
- Appeal a decision concerning a privacy request.

To submit a request, email [hectorm@southernsewings.com](mailto:hectorm@southernsewings.com) or call **+1 205-600-5489**. For an advertising opt-out request, identify it as a “Privacy opt-out request.”

Where required by applicable law, we treat a recognized opt-out preference signal, such as Global Privacy Control, as a valid opt-out request for the processing covered by that signal. Signal recognition does not necessarily apply to every account, device or type of processing.

We may verify your identity before completing a request and may request proof of authorization from an agent acting for you. Rights are subject to applicable exceptions. We respond within the period required by applicable law and do not discriminate against you for exercising your rights.

## Marketing preferences

You can unsubscribe from marketing emails using the link in an email or by contacting us. Unsubscribing does not stop necessary order, account, security or customer service messages.

## Retention and security

We retain personal information for as long as reasonably needed to provide the Services, maintain relevant account and order records, meet legal and accounting obligations, address warranty matters, prevent fraud and resolve disputes. Retention depends on the type of information and its purpose.

We use safeguards designed to protect personal information, but no system or method of transmission is completely secure. Please avoid sending sensitive financial or confidential information through ordinary email or unprotected channels.

## Children

The Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action. We do not knowingly sell or share personal information of children under 16 for targeted advertising.

## International processing

Your information may be stored or processed outside your country by us or our service providers. Where applicable law requires safeguards for international transfers, we use or rely on recognized transfer mechanisms, such as applicable standard contractual clauses or adequacy decisions.

## Third party websites

Links to third party websites are governed by those websites’ privacy practices. Review their policies before providing personal information. Information you choose to post publicly may be visible to others.

## Complaints and policy changes

Contact us if you have a privacy concern or wish to appeal a decision about a request. Depending on your jurisdiction, you may also have the right to complain to a data protection authority.

We may update this policy to reflect changes in our practices, Services or legal requirements. We will update the date above and provide additional notice where required by law.

## Contact Southern Sewing

**Email:** (Help@southernsewings.com)

**Mail:** Southern Sewing, 3661 Highway 25, Montevallo, AL 35115, United States