Refund policy

Returns & refunds
Every cushion we make is sewn to order, to your measurements and fabric choice, in Montevallo, Alabama. Because of that, custom cushions are not returnable or refundable except in the situations below.

We made a mistake
If a cushion arrives with a workmanship defect, or differs from the confirmation drawing you approved by more than 1 inch on any dimension, or in fabric, fill or options, we will repair or remake it at no charge. Email us within 5 business days of delivery with photos and your order number and we will take it from there.

It doesn’t fit
You are responsible for the measurements you submit, and for telling us whether they are your old cushion or the furniture opening. A person reviews every order and emails a confirmation drawing before anything is cut, so please check it carefully. Each cushion is made to the dimensions on that drawing, within ±1 inch on each dimension, which is normal for handmade cushions. If a cushion measures outside that tolerance, we will remake it at no charge. If it is within tolerance but doesn’t fit, for example because a measurement on the approved drawing was wrong or you would like a different size, we will quote a remake at a reduced price.

How to measure a finished cushion
For boxed cushions, measure width and depth seam to seam, inside any piping, and thickness along the side band between the seams. Piping and trim stick out past the seams, and foam wrap or fiber can make a cushion look a little thicker than its side band. Pillow sizes are the cover measured flat, edge to edge. When you contact us about fit, please include photos of the cushion and these measurements.

Damaged in shipping
Please inspect your order when it arrives. Report damage or missing pieces within 5 business days of delivery, with photos of the item and the packaging, and we will file the claim and replace what was damaged.

Cancellations and changes
You can cancel or change an order free of charge at any time until you approve the confirmation drawing. After approval, fabric that has already been cut is billed at cost; once sewing has started, the order cannot be cancelled.

Fabric
Southern Sewing offers indoor upholstery fabrics and indoor/outdoor performance fabrics. Indoor-only fabrics should be kept indoors and protected from outdoor exposure.
Eligible Sunbrella upholstery fabrics carry the manufacturer’s 5-year limited warranty against becoming unserviceable due to loss of color, loss of strength, abrasion or pilling under normal usage and exposure conditions, subject to the applicable warranty terms and exclusions.
Warranty coverage for other indoor fabrics varies by manufacturer and collection. Contact us before ordering to confirm coverage for your selected fabric. Follow its care instructions; accidental cuts, misuse and damage from improper cleaning are excluded from our fabric policy. Manufacturer claims remain subject to the manufacturer’s warranty terms.
Colors and textures shown on screen are approximate. If the exact shade or texture matters, request a physical sample before ordering.

Refunds
When a refund is due, it is issued to the original payment method within 5 business days of our approval. Your bank may take a few additional days to post it.

Questions? Email Help@southernsewings.com. This policy does not limit any rights you have under applicable law.